Terms of Service
1. Acceptance of Terms
By accessing or using the Alpstream service, you agree to be bound by these Terms of Service. If you do not agree to all terms and conditions, you must not use our service.
2. Description of Service
Alpstream provides IPTV subscriptions that allow access to live television, movies, and on-demand series. The service is provided "as is" without warranty of any kind. Access is granted exclusively to registered subscribers.
3. Authorized Use
A standard subscription is valid for one simultaneous connection, unless otherwise stated (e.g. family pack). Sharing credentials or reselling your personal subscription outside your household is strictly prohibited.
It is strictly forbidden to: redistribute our streams publicly, re-broadcast content, use the service for commercial purposes without explicit written authorization, or attempt to circumvent technical protection measures.
4. Payments & Subscriptions
All prices are listed in Swiss Francs (CHF). Subscriptions are prepaid and do not renew automatically without your explicit consent. We accept payment via WhatsApp-assisted checkout and other supported methods.
No subscription will be activated before full payment is confirmed. In case of payment dispute, access may be suspended pending resolution.
5. Refunds
Given the digital and immediate nature of our service, refunds are generally not issued once a subscription has been activated. However, we will consider refund requests on a case-by-case basis if the service is demonstrably non-functional for an extended period.
6. Limitation of Liability
Alpstream shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the service, including but not limited to loss of data, service interruptions, or third-party content issues.
7. Modifications
Alpstream reserves the right to modify these Terms at any time. Continued use of the service after changes constitutes acceptance of the updated Terms.
8. Contact
For any questions regarding these terms, please contact us via WhatsApp or email at support@alpstream.com.